Help center

How can we help you trade?

Browse the basics, read a brand guide, or message a real trader on WhatsApp.

Trading a gift card

Pick the brand, country and card type, enter the value, upload clear images, and follow the live status timeline.

Withdrawing your balance

Add a bank account or crypto address in Settings, then request a withdrawal from your wallet once you're above the minimum.

Checking rates

The rate calculator and rates board always show the live desk rate, including our ₦100 premium per dollar.

Rejections and disputes

Rejected trades show the reason and proof image. Tap dispute inside the trade to reach our WhatsApp desk instantly.

Brand guides

Common questions

How fast do I get paid?

Most gift card trades are verified and credited within 5–30 minutes. Crypto trades are credited once the transfer confirms on-chain. Withdrawals to Nigerian banks land in minutes.

Why is CardMe the highest rate?

Our trading desk adds ₦100 on top of the market rate for every dollar, on every brand, country and card type. The rate you see on the calculator is the rate you get.

What is the ₦8,000 welcome bonus?

Every new verified customer gets ₦8,000 credited to their wallet balance. One bonus per person — the minimum withdrawal rule still applies before you can cash out.

What is the minimum crypto trade?

We buy from $10 upwards in USDT (TRC20), BTC, ETH (ERC20) and Solana. Always send on the exact network shown with the address.

What happens if my card is rejected?

You see the reason and the proof image inside the trade, and you can open a dispute that connects you straight to our WhatsApp desk.

How do I contact support?

Support is WhatsApp-only for integrity and a clear paper trail: +234 907 991 3193. We never ask for your password or card PIN elsewhere.

Customer support

+234 907 991 3193

WhatsApp-only support, staffed by real traders — 8am to 11pm, every day.

Support is WhatsApp-only. We never DM you first and never ask for your password.